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Session DescriptionsCase StudiesThought leaders in leading edge companies will present their implementation stories focused on providing best practices that are applicable, adaptable and actionable for other organizations. EL9a Kevin Cowherd, Learning Transformational Leader, IBM Corporation Thursday, 11:15 to 12:00 Learning on demand dictates an entirely new role for the corporate training department – making it an enabler of formal and informal information exchange rather than a publisher. In this session, you’ll hear how two organizations, IBM and Orange County Federal Credit Union, have implemented highly successful on-demand learning solutions with enterprise learning portals. You’ll learn how their very different approaches integrate many different types of content, both online and offline, into collaborative systems that provide rapid knowledge distribution around the enterprise.
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TM2 Kathy Gallo, Ph.D., Senior Vice President and CLO, North Shore – Wednesday, 9:45 to 10:30 North Shore-Long Island Jewish Health System has achieved significant business impact through its focus on building a high-performance culture. In this session, you’ll learn how the organization addressed critical talent challenges and major business changes through leadership development, succession planning, career development, and other talent-related processes.
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EL3 Lou Tedrick, Staff Vice President of Workforce Development, Verizon Wireless Wednesday, 10:45 to 11:30 Verizon Wireless faces one of the most daunting learning challenges in the market: continuous rapid change in products and services, high turnover rates in sales and customer service personnel, and a focus on providing the highest customer service in the industry. Developing employee capability is essential to the successful execution of nearly every major business initiative at Verizon Wireless. In this session, you'll learn how the Verizon Wireless L&D organization has kept itself aligned with the company's evolution and contributed to its sustained, industry-leading results.
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TM9 Deborah A. Kelly, Head of Learning Services, Aetna, Inc. Thursday, 11:15 to 12:00 Performance management and learning have been instrumental in Aetna's well-publicized turnaround over the last five years. In this session, you'll hear how Aetna revolutionized the approach of integrated business planning, goal management, and employee development into a powerful solution which has helped Aetna to resume its industry lead.
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Issue PanelsWorld-class talent and learning leaders will discuss the critical issues and challenges common to most organizations. You’ll hear what’s worked in their organizations – and what hasn’t been so successful. These practical sessions will give you the opportunity to learn from the best. EL4 Rick Crowley, Senior Director of Learning Systems, NetApp University Wednesday, 1:30 to 2:15 Technology is a critical component of almost every highly effective learning initiative. These panelists, all technology experts, will discuss the how you can use technology to make learning even more rapid, relevant, and compelling. The discussion will also cover topics such as the organizational issues involved in technology strategies, how to maximize the value of investments, and technology management.
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TM11 Jane Stewart, Principal for Performance Management and Career Development,
Mercer Thursday, 2:45 to 3:45 As organizations identify their critical talent gaps (or chasms, in some cases), effective succession planning is becoming an organizational imperative. Learn from these executives how to take succession management from a limited initiative, often focused on the top tier of corporate leaders, to one that develops a broader and deeper capacity for leadership throughout the organization. Panelists will discuss cutting-edge approaches and how to integrate succession processes with other talent processes.
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EL2 D’Anne Carpenter, Executive Director, Organizational Learning and Development, Trinity Health Wednesday, 9:45 to 10:30 Bersin & Associates has studied hundreds of learning organizations, and in doing so, has identified best practices and organizational models common to the best. High-impact learning organizations maximize the effectiveness and efficiency of corporate training, align initiatives and investments with business goals, focus on performance support, and let business impact guide priorities and decisions. Learn how these innovative and successful learning leaders drive business value through corporate learning and are primary contributors in addressing talent-related challenges.
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TM4 Michele Fetterman-Gaughan, Vice President and Talent Planning Manager,
Commerce Bank Wednesday, 1:30 to 2:15 The development of an integrated talent management systems strategy is a huge challenge for most companies. Most have a tapestry of systems, often including legacy HRMSs, LMSs, and recruiting systems – as well as a strong internal demand for new systems for performance management, succession planning, and competency management. Executive panelists will share their experiences, lessons learned, and advice in developing and executing these complex strategies.
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Vendor PanelsContent and delivery method experts will share trends and best practices in their areas of expertise. They will discuss cutting edge knowledge and proven solutions. EL6 Paul Sparta, Chairman and CEO, Plateau Wednesday, 3:45 to 4:45 You’ll find no sales hype – just straight talk – in this panel session. LMS executives will offer insight into the direction of the industry and market trends. You’ll hear what LMS companies are hearing from their customers, how enhancements and new offerings are meeting changing needs, and their visions for the industry. Key topics will include movement to the SaaS (software as a service) delivery model and the convergence of LMS and talent management systems.
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EL8 John Higgins, Senior Director of Innovation Development, Accenture HR & Learning BPO Service Thursday, 9:45 to 10:45 This panel of executives will discuss the many ways companies are using learning outsourcing and what they foresee in terms of market demand. You’ll hear how you to maintain focus on your core competencies while taking advantage of outsourced resources. Executives will offer tips and advice for developing budgets, managing projects, and meeting expectations for deliverables and service.
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TM6 Lee Klepinger, President and CEO, Impact Achievement Group, Inc. Wednesday, 3:45 to 4:45 Leadership development is a big ticket item for most corporate learning budgets. These executives will share with you their observations and experiences in working with companies of all sizes and types. You’ll learn how these executives differentiate their offerings and how they meet today’s significant leadership challenges. They’ll share practical advice for budgeting, best practices for implementation and program management, and customizing to meet unique business and culture requirements.
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TM8 Christopher Faust, Executive Vice President of Global Strategy, Softscape Thursday, 9:45 to 10:45 Many issues and trends are elevating the importance of performance management, and talent management more broadly. And consequently, many companies are looking to technology to help them with this challenge. Get the scoop on performance management offerings from these senior executives. This session will give you insight into the direction of this technology, help you set realistic expectations for solutions, learn the best-practice deployment strategies, and differentiate the many options on the market today.
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Research SessionsBersin & Associates research analysts will present the latest trends, tools and techniques in talent management and enterprise learning. Cutting-edge research and best practices will be shared. Workshop leaders will focus on presenting and interpreting data to address today’s business challenges. EL5 Chris Howard, Vice President of Research Wednesday, 2:45 to 3:30 This session will focus on how you can leverage content development and management strategies for on-demand and other advanced learning initiatives. You’ll learn the latest industry trends, organizational changes you may want to consider, and budgeting considerations. The session will also include guidelines from moving from course-focused learning programs to on-demand, collaborative approaches.
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TM5 Kim Lamoureux, Senior Analyst Wednesday, 2:45 to 3:30 Bersin & Associates research has found that linking key behaviors to business strategy has a high correlation to business impact. This is why competency management is a critical component of talent management. In fact, competencies are the “glue” for integrating recruiting, development, performance management, succession management, and compensation. In this presentation, you’ll gain information and guidelines to help you create a practical and effective competency management strategy.
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TM3 Leighanne Levensaler, Senior Analyst Wednesday, 10:45 to 11:30 Talent management software is booming, but the rapid growth has caused much market confusion. This session, based on the industry’s first comprehensive study of talent management systems, will help you understand the market, vendors, and benefits of integrated talent management systems. You’ll learn how to identify and prioritize your requirements, build a business case, learn how other companies are implementing such systems, and hear our perspectives on the future of this market. We will discuss performance management, succession planning, workforce planning, compensation, career planning, and integrated learning systems.
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EL9b Karen O’Leonard, Senior Analyst Thursday, 11:15 to 12:00 Bersin & Associates’ annual Corporate Learning Factbook is widely referenced in trade publications and regarded by many to be the industry’s most authoritative source on all aspects of enterprise learning. This session will expand on the latest research findings, just released a few months ago. You’ll find out what other organizations are spending, how they’re investing their resources, the types of technologies and tools most frequently used, and much, much more. You’ll leave with key metrics you can use to evaluate the effectiveness of your own learning operations.
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EL11 Josh Bersin, President Thursday, 2:45 to 3:45 This session brings you the highlights from Josh Bersin’s The Training Measurement Book. You’ll learn about Bersin & Associates’ unique, business-focused approach to learning metrics and its benefits over traditional methodology. The presentation will also cover the latest market trends on metrics, including budget, resources, and technology support. Attendees of this session will receive a signed copy of this just-published book.
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Mini-WorkshopsAll attendees will have the opportunity to complete one of Bersin & Associates’ unique scorecards, tools that give companies an opportunity to compare themselves to similar organizations. Prior to the conference, attendees can elect to take one of the following scorecards: learning organization, talent management, or leadership development. Scorecard results will then be given out and discussed at the corresponding workshop. Attendees will find out where their organizations excel – and where they potentially fall short – and gain guidance on how to bring about change. EL10 Stacey Harris, Director of Strategic Services Thursday, 1:30 to 2:15 This session will explain the Bersin & Associates Learning Organization Scorecard™, a powerful tool to help you benchmark your learning organization against our best-practice database. Attendees of this session will receive scorecards for their organizations, based on assessments completed prior to the conference. TM10a Al Johnson, Senior Advisory Consultant Thursday, 1:30 to 2:15 This session will explain the Bersin & Associates Talent Management Scorecard™, a powerful tool to help you benchmark your HR organization against our best-practice database. Attendees of this session will receive scorecards for their organizations, based on assessments completed prior to the conference. TM10b Barb Arth, Senior Advisory Consultant Thursday, 1:30 to 2:15 This session will explain Bersin & Associates Leadership
Development Maturity Model™ and new Leadership Development Scorecard™,
a powerful tool to help you benchmark your leadership development program against
our best-practice database. Attendees of this session will receive scorecards for
their organizations, based on assessments completed prior to the conference. KeynotesEL1/TM1 Josh Bersin, President, Bersin & Associates Opening Keynote What do Procter & Gamble, IBM, McDonald’s, and Caterpillar have in common? They have all discovered the path to longevity in an ever-changing world: talent management. Talent is essence, not just advantage. And since a talent shortfall may loom ahead, what can we learn from enduring organizations? This keynote highlights their secrets: the key avenues to corporate success, the soul of effective management, the smart cultivation of leaders, mastery of the three learning tiers, and the care and feeding of systems. EL7/TM7 Liviu Dedes, Vice President of Organizational Development, Aramark Thursday, 8:30 to 9:30 Senior leaders must capture hearts and minds while driving results and paving the way for change. They must keep one eye on the bottom line and the other focused on the future. Our executive guests have all been instrumental in driving business change and competitive advantage through talent and learning initiatives. In addition to leading their own organizations, they also have direct responsibility for identifying, cultivating, and developing the next-generation of business leaders. In this panel discussion, you’ll learn how they’ve done it and their visions for what’s ahead.
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EL12/TM12 Jason Young, President, LeadSmart, Inc and Author of Culturetopia Closing Keynote Based on his experience as an insider at Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is simple: Create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, and employee retention and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization. Developing the elements that truly define organizational culture and that have the greatest impact on results will help sustain any company well into the future. | |||